Account Administrator - Southwest

We are looking for an Account Administrator. As a member of the SWARCO McCain team, you will process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. Acknowledge orders and advise customers of order substitutions, status, back order, etc.

Duties / Responsibilities

1. Active communication and correspondences with the assigned accounts/ customers, including delivery status, letter of explanation for delays, etc. Processes customer inquiries, delivery information and terms.
2. Interdepartmental communication for new part numbers as needed.
3. Process of sales orders including revisions as needed.
4. Processing of Return Merchandise Authorization (RMA) forms for defective or incorrect material.
5. Creates and manages Job Closing Reports to make sure the job was billed correctly.
6. Create “CRM” Project Folders. Download and organize Plans and Specifications. Post Addendums to Project Folder.
7. Create Caltrans and City of Los Angeles Inspection Documentation.