ESSENTIAL DUTIES & RESPONSIBILITIES You are an essential part of the studio leadership team and you are passionate about driving membership sales, motivating a team and creating an elevated client experience. You are a part of the SweatHouz brand including product, community, operations and people.
You have
- strong assessment, customer service, communication and business acumen skills as well as provide in the moment and ongoing feedback for your team.
- You work closely with the Sales Associates on a daily basis in providing training for a high-level guest experience and driving to the business needs.
- Communicate and exude SweatHouz Brand principles in everything you do.
- Sell memberships alongside your team to achieve studio specific goals.
- Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
- Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
- Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
- Maintain the SweatHouz distinct culture and community.
- Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
- Develop awesome partnerships in your community to develop awareness.
- Cleaning off the sauna suites and laundry of towels after every session.
- Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
- Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties Responsible for supporting all studio-level purchasing, receiving, and supply inventory.
- BENEFITS Paid training Medical/Dental/Vision Friendly atmosphere Room for growth Free SweatHouz membership
