**This is a regional posting for multiple dealerships in the Seattle Area as needed.**
The Sales Manager is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction.
Responsibilities:
Sales Team Management:
- Recruit, hire, train, and develop a high-performing sales team.
- Motivate and inspire the team to achieve sales targets and exceed customer expectations.
- Provide ongoing coaching, mentoring, and performance feedback.
Sales Process Oversight:
- Ensure adherence to the dealership's sales process and best practices.
- Monitor and analyze sales performance data to identify areas for improvement.
- Implement strategies to enhance sales effectiveness and efficiency.
Customer Satisfaction:
- Foster a customer-centric, hospitality-based culture within the sales department.
- Resolve customer complaints and issues promptly and professionally.
- Ensure that customers have a positive and memorable experience throughout the sales process.
Inventory Management:
- Collaborate with the purchasing department to maintain adequate inventory levels.
- Manage vehicle turn rates and minimize stock obsolescence.
Financial Performance:
- Monitor and analyze the department's financial performance.
- Develop and implement strategies to increase profitability.
- Manage expenses within budget.
Market Analysis:
- Stay informed about market trends, competitor activities, and customer preferences.
- Conduct market research to identify new opportunities and adjust sales strategies accordingly.
Compliance:
- Ensure compliance with all applicable laws, regulations, and dealership policies.
- Maintain accurate records and documentation.
Qualifications:
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- 3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Proven track record of achieving sales targets and exceeding customer expectations.
- Strong knowledge of the automotive industry and sales processes.
- Proficiency in using CRM software and other relevant tools.
- Ability to work under pressure and manage multiple tasks simultaneously.
Physical Requirements
- Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
- Standing and Walking: There may be times when the sales manager needs to stand, walk around the dealership, or attend meetings.
- Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
- Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.
Benefits of Working at Swickard:
- Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
About Us:
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
