The SWISS KRONO Group is one of the world's leading manufacturers of wood-based materials and stands for sustainable and innovative solutions in the fields of interiors, flooring and building materials. Founded in 1966 as a family-owned company, the Group now employs around 5,000 people at eleven production sites in eight countries around the globe.
Our headquarters are located in Lucerne, Switzerland. In our international environment you can develop your personal strengths and advance professionally.
We focus on the best - for our employees and customers. This is how we create wood in top form.
In this role you work closely with our stakeholders on the business side, global IT teams, and external partners to support our digital strategy, ensure a scalable CRM landscape, and drive the internalization of key CRM competencies. With your expertise, you will help shape the future of our CRM ecosystem and take over responsibilities as Technical Owner for D365 Sales & Marketing. Become a part of the Swiss Krono family!
Our offer:
Professional onboarding and close collaboration
Stable international business environment in a market leading Swiss family owned company
You work within a global team with different stakeholder groups across the globe and act as a trusted partner
Professional and personal development opportunities
Personal benefits like e-bike leasing and pension plans, based on location
Your tasks:
Act as 2nd and 3rd level support for all D365 Sales & Marketing–related topics
Analyze and prioritize incoming support and change requests together with the Product Owner CRM
Configure Microsoft Dynamics 365 based on approved requirements
Support the Product Owner CRM in creating and maintaining process documentation
Prepare and support customizations, extensions, and developments in D365
Conduct functional tests for local and global system changes
Prepare and execute regression testing during rollouts and subsequent releases
Support the Product Owner CRM in managing and evaluating change requests
Act as the technical contact person and Technical Owner for all D365-related activities
Actively contribute to the internalization of currently externally executed tasks, building in-house know‑how and reducing dependency on external partners
Collaborate closely with global IT teams, business stakeholders, and external partners
Support the broader Microsoft ecosystem (e.g., Power Platform, Azure services, M365 integrations), as well as other SaaS solutions such as PIM, DAM and e-commerce to ensure seamless end-to-end solution integration across the digital landscape
Your profile:
Degree in computer science, engineering, business administration (IT focus), or comparable experience
Strong understanding of Microsoft Dynamics 365 Sales & Marketing modules
Experience in IT support structures (2nd / 3rd level) and application management
Familiarity with agile software development
Independent, structured, and solution-oriented working style
Experience with D365 customizations, testing, and documentation
Experience with Microsoft ecosystem incl. Power Platform and Azure is a plus
English and German (B2 or higher)
We look forward to hearing from you!
Welcome to the SWISS KRONO family. Challenging tasks in a successful international company, a multicultural working environment, flat hierarchies and excellent development opportunities are waiting for you here.
Interested in this challenge?
We are happy to receive your application including your salary expectations and potential starting date.
For any questions, feel free to get in contact:
Thomas Gründling
Recruitment Manager @SWISS KRONO Tec GmbH
+49 160 9035 2628
Job details are sourced from the employer's original posting.
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