Coaches

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

You will be responsible for assisting your colleagues with development of competence and confidence within their job function. Your role as a Coach is important in ensuring that all our employees are performing our standard procedures properly and safely - This job description will be targeting only the Passenger Services Agents.

Your activities

• You are a certified agent in one or more job functions (Check-in systems/ TKT/ Altea/ Gonow/EZY etc…)
• You have been performing job functions for a minimum of 12 months
• You are a good role model and practice safe working operations
• You abide by the company uniform standards include the proper use of all required PPE
• You have a good attendance record, arriving on time and ready to work
• You are incident / accident free
• You have no SOP violation
• You have high standards and are proactive
• You have strong communication skills
• You show potential for delivering effective feedback / assessments
• And you work within the operation a minimum of 5 days a week
• Proficiency in both French and English
• In order to maintain your OJC qualification, you must successfully complete the OJC certification process and
• maintain the above-mentioned criteria.
• We expect you to abide by the company uniform standards and follow all standard operating procedures (SOP)
• You will be responsible for keeping employees safe; checking their mindset; guiding and supporting through the
• practical application of classroom theory; creating situational awareness; and introducing them to their new

Your profile

• Min Bac +2 or equivalent with relevant qualification
• 1 to 2 years’ experience in aviation industry
• Arabic/English/French/Others
• Written and verbal communication skills
• Industry knowledge
• Sense of organization

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!