PACE KC Enrollment Specialist

As an Enrollment Specialist for PACE KC, you will be part of a team of caregivers to provide care for the people who need it most.  The Enrollment Specialist obtains initial information relating to potential enrollment, coordinates the intake process, and provides information and referrals to community agencies as appropriate. The Enrollment Specialist promotes PACE KC philosophy and PACE KC mission and values to the public, prospective participants, referral resources, and any other interested parties. You will also oversee the enrollment process of prospective participants through the level of care process as determined by the State of Missouri.

If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you.

About the Role

As a PACE KC Enrollment Specialist, you will be one of the first connections prospective participants and families have with our program. You will:

• Engage with older adults, caregivers, and referral partners to explain PACE services in clear, compassionate language

• Guide prospective participants through the PACE KC enrollment steps and level-of-care process required by the State of Missouri

• Present information to families, community partners, and organizations with confidence and professionalism

• Document interactions accurately in electronic systems

• Collaborate with a supportive interdisciplinary team committed to improving the lives of older adults

• Represent the mission, values, and philosophy of PACE KC in the community

This role is ideal for individuals who take initiative, solve problems independently, and are energized by work that makes a real difference for older adults and their families.

Essential Skills & Qualities

• Excellent verbal and written communication skills

• Strong presentation skills and comfort speaking with individuals, families, and groups

• Commitment to health equity and the PACE mission

• Ability to work respectfully and effectively with a diverse participant population and families from many cultural and socioeconomic backgrounds

• Comfort supporting people experiencing cognitive decline, chronic illness, or mental health challenges

• Ability to use computer systems to document interactions accurately

Preferred Experience

• Bachelor's degree in health, social work, business or equivalent experience.
• Background in sales, customer service, or intake — especially in senior living, aging services, healthcare, or community-based organizations

• Familiarity with Medicare and Medicaid in Missouri

• One year of experience working with older adults

• Bilingual (Spanish/English) candidates strongly encouraged to apply

Applicants who meet most but not all preferred qualifications are still encouraged to apply.

Associates must be fully vaccinated against COVID-19 or obtain an approved exemption for vaccination accommodation based on a medical condition or sincerely held religious belief.

About PACE KC:

PACE (Program of All-Inclusive Care for the Elderly) is a healthcare program that provides a full range of personalized healthcare and wellness services to allow older adults to age gracefully in their home communities.

PACE emphasizes comprehensive, coordinated, and preventive care in a way that treats the whole person – addressing physical, emotional, and psychological needs. A team of providers works together across many disciplines to help PACE members achieve and maintain their health and wellness goals.

You will do this by V.I.S.I.B.L.E

1. Valuing every person

2. Impacting communities

3. Serving with professionalism

4. Inspiring Innovation

5. Believing that healthcare is a basic human right

6. Leading with accountability and praise

7. Empowering Excellence

We support our team members with:

• Medical benefits (including a Health Savings Account option), dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 12 days annually, effective the first day of employment
• Eight annual company-paid holidays; One annual paid personal day

About Swope Health Services:

Swope Health, the Kansas City region’s largest Federally Qualified Health Center, has provided comprehensive primary care, dental care and mental health services in the Greater Kansas City area for more than 56 years. Recognized as a patient-centered medical home by the National Committee for Quality Assurance, our commitment to an integrated model of healthcare aligns with our mission to improve community health and wellness through accessible, quality, comprehensive patient care.

Accredited by the Commission on Accreditation of Rehabilitation Facilities and The Joint Commission, we served nearly 56,000 patients in 2025 at 24 locations throughout the area, including Kansas City, Belton, Independence, North Kansas City, Hickman Mills, and Wyandotte and Leavenworth Counties in Kansas. Swope Health is a special place that cares for the people who need it most, wherever they are in the community.

Swope Health Services supports its team members with:
1. Medical benefits (including a Health Savings Account option), dental and vision
2. 401(k) retirement plan with company match
3. Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short  and Long Term Disability
4. Flexible Spending Account
5. Paid Days Off beginning at 15 days annually
6. Nine annual company-paid holidays; One annual paid personal day

*Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.