Billing Representative Lab Travel

Error Management and Claims Resolution

• Research, analyze, and resolve lab travel errors.
• Submit claims to the appropriate payer for reimbursement when required.

Documentation and Compliance

• Ensure detailed, accurate, and compliant account notes are entered into the billing system for all billing activities.
• Maintain complete audit trails within billing systems to support claim processing and reimbursement validation.
• Ensure required documentation is properly attached and maintained for compliance and audit readiness.
• Review documentation for completeness and accuracy prior to claim submission.
• Support internal and external audits by providing requested documentation and claim history records.
• Adhere to all CMS, HIPAA, Medicare, and organizational compliance requirements.

Revenue Cycle Support

• Collaborate with billing leadership, external and internal departments to improve operational efficiency and reimbursement outcomes.
• Maintain productivity, quality, and compliance standards established by management.

Additional Responsibilities

• Foster a collaborative team environment by supporting coworkers, sharing best practices, and contributing to department goals and success.
• Perform other related duties, projects, and responsibilities as assigned by management.
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may be added, modified, or reassigned based on business needs and organizational requirements.

Qualifications

Education

• High School Diploma or GED required.

Experience

• Knowledge of excel preferred.
• Experience working with skilled nursing facilities and hospice providers preferred.
• Medicare billing experience is a plus but not required.

Knowledge, Skills, and Abilities

• Basic computer skill required.
• Understanding of time zone differences.
• Billing knowledge is a plus.
• Attention to detail is required.
• Ability to follow compliance guidelines.
• Excellent customer service and interpersonal skills.
• Ability to communicate professionally and effectively with external customers and internal customers. 
• Strong written and verbal communication skills.
• Must be a team player with the ability to collaborate effectively across departments, support team initiatives, share knowledge, and contribute to a positive work environment.
• Demonstrated ability to build and maintain productive working relationships with coworkers, leadership, Sales Teams, and business partners.
• Proficiency in billing systems, Microsoft Excel, Outlook, and other business applications.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.