Overview
The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.
Duties & Responsibilities
- Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
- Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
- Serve as a subject matter expert for assigned products and services
- Partner with Instructional Design and Learning Technology teams to review new training curriculum
- Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
- Effectively communicate and execute best practices for internal and external training engagements
- Handle challenging client requests or escalate issues as needed
- Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
- Continually grow product, functional, and industry knowledge through training, research, and collaboration
- Work collaboratively with other departments to deliver exceptional client service
- Adopt department operational standards and procedures to maximize team efficiencies
- Ensure timely completion of administrative activities
- Perform other duties as assigned
- Travel 25%
Skills Required
- Bachelor’s degree
- Two years of training, teaching, or instructing experience
- Strong technical aptitude including proficiency in Microsoft Office applications
- Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
- Strong presentation skills and demonstrated consulting ability
- Strong project management skills, strategic thinking skills, and experience navigating clients through change
- Healthcare industry, credentialing verification, or compliance experience
- SASS training experience
Min
USD $60,000.00/Yr.
Max
USD $80,000.00/Yr.
