About Synapticure
Synapticure is the largest, most comprehensive specialty care and life sciences company in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care and the research paradigm for conditions like Alzheimer's, Parkinson's, and ALS in all 50 states.
Our business is powered by two connected engines.
The CARES Engine (Clinical Operations)
A scalable, 50-state virtualized clinical network providing timely access to expert neurologists and cutting edge treatments with wraparound care coordination and behavioral health support. Our team creates personalized care plans focused on education and empowerment, connecting patients with a multidisciplinary team of subspecialty neurologists, geriatricians, psychologists, and care coordinators who collaborate to deliver comprehensive care.
The CURES Engine (Research & Innovation)
Leveraging our deeply engaged, well characterized national patient cohort, CURES partners with life science, pharma, biotech, and medical device companies to accelerate the development of neurodegenerative treatments, spanning discovery stage lab services, clinical trial services, and real world evidence data and analytics.
Partnering with providers, health plans, and life sciences companies, including CMS' GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases.
About the Role
As a Medical Assistant on our Clinical Support team, you will play an integral role in delivering high quality care to patients with complex neurological conditions. This is not a traditional medical assistant position. You will serve as a trusted clinical partner, working closely with providers and cross-functional teams to ensure patients receive timely, coordinated, and compassionate care.
The ideal candidate has a strong clinical foundation, enjoys solving complex problems, and is eager to develop specialized clinical expertise in neurological care. We value candidates who are proactive, curious, and collaborative. If you are looking to grow your clinical skills within a highly supportive startup environment where teamwork drives exceptional patient outcomes, we would love to hear from you
The Day to Day
- Act as a trusted partner to providers by managing virtual patient rooming, gathering clinical history, and preparing all necessary documentation for neurology visits.
- Perform and accurately score standardized clinical assessments, including the Montreal Cognitive Assessment.
- Review complex medical records, lab results, and imaging reports to identify clinical gaps and support real-time clinical decision-making.
- Support patients across specialized clinic tracks, including the GUIDE Program and the Anti Amyloid Therapy program.
- Assist in preparing patients for specialty therapies by coordinating required testing and obtaining supporting documentation with infusion centers and imaging facilities.
- Coordinate the collection of medical records, diagnostic testing, and referrals to ensure complete continuity of care.
- Facilitate crucial patient referrals for respite care and home safety assessments to support families in the home.
- Recognize urgent or clinically significant issues and escalate concerns appropriately to providers or other members of the care team.
- Collaborate cross functionally with physicians, advanced practice providers, care coordinators, and navigators to deliver unified, patient centered care.
- Communicate compassionately with patients and caregivers while providing HIPAA compliant advocacy support across insurance, billing, and clinical hurdles.
Minimum Qualifications
- 2-3+ years of experience as a Medical Assistant in a clinical setting.
- Strong organizational skills and exceptional attention to detail.
- Exceptional written and verbal communication skills.
- High technical fluency with computer-based work and videoconferencing tools.
- Reliable high speed internet connection and a private, HIPAA compliant remote workspace.
Preferred Qualifications
- Active Medical Assistant Certification.
- 4-5+ years of experience as a Medical Assistant in a clinical setting.
- Bilingual fluency in English and Spanish is a plus but not required.
- Prior experience working in telemedicine or a virtual care delivery model.
- Experience working within a startup or an organization that has experienced rapid growth and change.
- Prior experience or strong interest in specialized neurological patient care.
Compensation
Final compensation will be determined based on location, experience, and qualifications.
Our Values
We are a remote-first company. While our team is located all across the United States, these core principles tie us together around a common identity:
- Relentless focus on patients and caregivers: We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease: Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and hope.
- Seek to understand, and stay curious: We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity: We are energized by the importance of our mission and maintain a strong bias toward action.
Benefits & Perks
Full time employees are eligible for:
- Remote First: Work from anywhere in the 50 United States, with home office technology provided.
- Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.
- Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.
- Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).
- Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.
Travel Requirements & Remote Workplace Setup
We're a remote-first company and provide the necessary technology to work from home. Most roles involve only occasional travel, such as for team meetings or professional collaboration events, unless otherwise specified in the job-specific details above.
Equal Opportunity Employer
Synapticure is an equal opportunity employer and a remote-first workplace. We believe that embedding equity, inclusion, compliance, and operational excellence across all aspects of our employee lifecycle directly reflects our core values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications.
At this time, Synapticure is unable to provide work visa sponsorship.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
