ITSM Solution Architect needed for a leading global IT organisation that defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flat world. These solutions focus on providing strategic differentiation and operational superiority to clients. Clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model which they have pioneered. You will be responsible for the delivery of a major program of their internal IT Roadmap which is predominantly based on ITSM and the BMC Remedy 7.6 ITSM suite product.
You will be involved with detailed planning along with the project manager, diligence and analysis of the existing environment, input within the high level and detailed design/architecture (which will be a living document all through-out the project) and creation of use-cases/test-cases, build-out and testing of the new environment, and finally, taking the new system into production.
You will have the following:
- Strong design and architecture experience
- Excellent BMC Remedy Suite v7.6.04 hands-on implementation knowledge
- Excellent knowledge of BMC Incident, Problem, Change, Configurations management a must
- Very Good knowledge using Atrium CMDB, Remedy Knowledge Management (RKM), Service Request Management (SRM), and Analytics required
- ITSM and ITIL v3 framework and solutions for Enterprise Service Management
- Excellent understanding of Service Management solutions design best practices
- Capable of implementing business and technical service catalogues
- Implementation experience in various integration methodologies and have performed integrations of B2B applications.
