We are looking for our IT Support Engineer in Korea to support multinational clients’ office IT environments. The position reports directly to the Regional Service Delivery Manager, with a dotted-line reporting to the Korea Country Manager. The successful candidate will be a versatile engineer who can provide hands-on technical support for daily IT operations while also coordinating IT-related projects. This role is ideal for someone who is proactive, customer-oriented, and comfortable working independently in a new market setup.
Responsibilities
- Provide daily onsite IT support for end users, including troubleshooting Windows desktops/laptops, printers, meeting room systems, and network connectivity.
- Act as the first point of contact for local IT issues, resolving tickets efficiently while ensuring a high level of customer service.
- Coordinate and support IT projects such as smart-hand installations, office relocations, site surveys, and vendor management.
- Liaise with external suppliers, service providers, and internal teams to ensure smooth project delivery.
- Maintain and manage IT equipment lifecycle (procurement, setup, troubleshooting).
- Document issues, solutions, and project updates for reporting to the Service Delivery Manager.
Qualifications
- Diploma/Degree in Computer Science, Information Technology, or related discipline preferred.
- 3+ years of experience in IT support/helpdesk, preferably with multinational companies.
- Strong troubleshooting skills in Windows OS, Office 365, printers, and conference room solutions (e.g., Zoom, Teams, WebEx).
- Basic knowledge of networking (LAN/Wi-Fi setup, switches, routers) and server environment (AD, DNS, DHCP) is an advantage.
- Experience in vendor management and project coordination is highly desirable.
- Proactive, customer-focused, and able to work independently with minimal supervision.
- Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical users.
- Language requirements: Native/Fluent Korean and business-level English (written and spoken).
We recommend applying directly via BambooHR. If you prefer to email, please send your application to [email protected]
