The job of a technical support associate is to troubleshoot and log issues reported by end user clients (internal or external) in the form of calls, Chats and email. It's a 24*7 competency and hence the associate will be expected to work based on a rotational routine as per business requirement.
High school diploma or equivalent; a bachelor's degree could be required for those looking to gain specific positions,Good organizational skills, good attention to detail, ability to work alone and as part of a team, and excellent communication skills
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
SysTools® deliver innovative software applications to enhance the lives of millions of IT admins and computer users around the globe. With years of experience in software development industry by delivering user friendly solutions, SysTools® is a fast growing company being established as a dignified industry leader today, with operations covering more than half of the world countries. With 170+ software solutions delivered till date, we help our clients to be updated for the upshots of technical revolutions with the benchmark of successful system file/database management through minimum investment. Our footprints are the first ones to be added on the arenas like Cloud Computing, SharePoint Migration, Email Migration, Data Recovery, Google Apps data management, and Email Conversion etc. We are assisting International Law Enforcement Agencies and Digital Forensic Investigation Teams with Forensic services, Training and Digital Solutions provided.