Sr Manager, Care/Retail Product Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*** This position will be located in Bellevue, WA or Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

Job Description:

Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible!

The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands.

The Senior Manager of Product Management, Care and Retail will lead a team focused on evolving the end-to-end in store and Care experiences—how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech. The Senior Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem.

Ready for a change? Come join us!

Job Responsibilities:

• Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business goals across both brands.
• Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities.
• Maintains a solid understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
• May own the lifecycle management of multiple products supporting both brands.
• Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
• Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams.
• Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences.
• Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.

Education and Work Experience:

• Bachelor’s degree in computer science, Business, Engineering, IT, or equivalent experience. (Required)
• Master's/Advanced Degree in Business Administration
• 10+ years of relevant Product Management experience in an agile product development environment. Required
• 4 – 7 years’ experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)

Knowledge, Skills, and Abilities:

• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
• Communication Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.(Required)
• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.(Required)
• Agile Project Management Experience with Agile backlog/project management tools.(Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

Total Target Cash Earnings Opportunity: $168,600 - $304,200
National Base Pay Range: $140,500 - $253,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ368866&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.