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    T-Systems Iberia

    Information Technology

    Customer Success Manager (m/f/d)

    Granada, SpainHybridFull-timePosted 2w ago
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    Job description

    As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

    You want:

    • Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
    • Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
    • Active participation in the respective vertical squad of the T Cloud Public.
    • Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
    • Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
    • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
    • Ensuring customer satisfaction.
    • Participation in the planning and forecasting processes.
    • Transferring customer requirements to the T Cloud Public impediment and demand process.
    • Supporting the further development of cloud handling support.
    • Completed degree in computer science, engineering or comparable training or further education.
    • Good knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
    • Good knowledge and experience in the field of AI.
    • Good communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
    • Good knowledge of market-relevant cloud ecosystems and experience with partners
    • Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
    • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
    • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
    • High resilience, adaptability to dynamically changing processes/startup mentality.
    • Good technical understanding of standardized service provision through platforms.
    • Detailed knowledge of the processes and structures in your own company.
    • Experience in international cooperation with Local Business Units and NatCos.
    • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
    • Fluent written and spoken English.
    • Willingness to travel nationally and internationally.

    What do we offer you? 

    Work environment & flexibility 

    • International, dynamic and collaborative environment.
    • T-Social: social initiatives (sports, community, health, ...).
    • Hybrid work model (remote/on-site).
    • Flexible working hours.

    Growth & development 

    • Customized training: access to Coursera to learn whatever you want, whenever you want.
    • Weekly language classes (English & German).
    • International Mentoring Sessions & Experience Days.

    Compensation & benefits 

    • Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
    • Telemedicine.
    • Life and accident insurance.
    • Social fund.

    Wellbeing & time off 

    • 26+ working days of vacation per year.
    • Free access to specialist services (medical, legal, wellness).
    • 100% salary coverage during medical leave.

    And many more advantages of being part of T-Systems!
    If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
    T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    T-Systems Iberia

    At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way! It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society. T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.

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    Industry
    Information Technology
    Open roles
    126

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