Dealer PT

Position Summary:

Under general direction from the Table Games Floor Supervisor, responsible for promoting a fun and positive customer experience by dealing Table Games to customers on assigned shift in a prompt, courteous and professional manner.  Deal to the established policies and procedures of Table Mountain Casino including the handling of cash, chips and cards. Accurately pay, take player wagers, and maintain a stable game pace.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Checks with the Table Game Supervisor prior to the commencement of a shift change to determine assignment.
• Begins dealer rotation in complete uniform and good personal hygiene.
• Ensures game protection and game pace for all guests and ensure payouts are made quickly and accurately.
• Shuffles cards as needed and deals table games.
• Provides a friendly, fun, and harmonious atmosphere for guests.
• Complies with department, casino, gaming regulatory policies, procedures, and internal controls.
• Ensures game protection and game pace for all guests and ensures payouts are made quickly and accurately.
• Verifies and pays winning hands, exchanges cash into house chips and takes losing bets according to house rules, regulations, policies and procedures.
• Safeguards company assets.
• Attends and participates in regularly scheduled staff meetings.
• Responds to customer’s requests in a prompt and professional manner; contacts supervisor as needed.
• Assists in cleaning and maintenance of table games areas and inventory of supplies.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Direct Reports:  None.

Access to Sensitive Areas:  Table Games and Poker pit area.

Signatory Authority:  Chip fill/credit receipts.

Minimum Qualifications:

High School Diploma or GED required unless waived by Human Resources Management.  Pass dealer audition to qualify for the position.  Previous dealing experience preferred.  Basic math and reading skills required.  Excellent interpersonal communication, guest service, attention to detail and problem solving skills required.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills and Abilities:

• Knowledge of basic math and arithmetic.
• Knowledge of principles and practices of public relations and customer service.
• Knowledge of card games dealing Blackjack, Spanish 21, Ultimate Texas Hold’em, Mini Bac, Pai Gow, Double Deck, Roulette, Poker, and Craps.
• Skill in dealing Blackjack.
• Ability to handle stressful situations with guests.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands:

While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills.  Employee spends a significant amount of time twisting and turning with upper extremities extended across gaming table.  The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment:

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors.  Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).  Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required.