Arlington Heights Ford is looking for friendly, motivated and customer-focused individuals to join our Business Development Center (BDC) supporting both our Sales and Service departments.
No automotive experience is required. We will train the right person.
If you’re great on the phone, enjoy talking with people, communicate well by text and email, and genuinely enjoy helping customers, you may already have the skills we’re looking for.
Our Automotive Customer Service Representatives are often the first point of contact for our customers.
Depending on your experience, strengths and interests, you may work with customers who are shopping for a new or pre-owned vehicle, customers scheduling service and maintenance, or a combination of customer-support responsibilities.
You don’t have to know which area of the dealership is right for you before you apply.
We’re looking for great people. We’ll get to know your strengths and determine where you may have the best opportunity to succeed.
Bring us your personality, work ethic and drive. We’ll teach you the automotive business.
Your Experience May Be a Great Fit — Even If You’ve Never Worked at a Dealership
This position uses skills found in many different customer-facing careers, including:
If you’ve been successful in customer service, retail, hospitality, restaurants, call centers, wireless or cellular sales, inside sales, appointment scheduling, banking, insurance, medical or dental scheduling, reception, office customer service or another customer-facing position, we’d like to hear from you.
What You’ll Do
Depending on whether your role supports our Sales team, Service team or both, responsibilities may include:
Sales Customer Support May Include:
Service Customer Support May Include:
Benefits
We are open to both full-time and part-time candidates.
Whether you’re looking to begin a new career, make a career change, return to the workforce or find a part-time opportunity where your communication and customer-service skills can make a difference, we encourage you to apply.
Specific hours and scheduling will be discussed during the interview process based on dealership needs, position and candidate availability.
Training & Development
We’ll teach you the automotive business.
New team members receive hands-on training and ongoing coaching designed to help them learn:
You’ll work alongside experienced automotive professionals who understand what it takes to provide an outstanding customer experience and develop long-term customer relationships.
Whether this is your first automotive position or you already have dealership experience, our goal is to provide the tools, coaching and support necessary for you to succeed.
Compensation
Full-Time Annual Earning Potential: $40,000–$75,000
Compensation may include base pay plus performance-based incentive opportunities depending on position.
Actual earnings will vary based on position, hours worked, individual performance, achievement of applicable performance objectives and compensation-plan terms.
Part-time compensation will vary based on hours worked, position and performance.
Specific compensation details for the position being considered will be discussed during the interview process.
Requirements:
Who We’re Looking For
We aren’t simply looking for people who already know the automotive business.
We’re looking for people with potential.
Automotive experience is welcome, but it is NOT required.
Job details are sourced from the employer's original posting.
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