Tasca Chevrolet in Wheeling is looking for an experienced and highly motivated Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Competitive pay and great benefits! EOE
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience and provide concierge support for all owner's inquiries
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Advise customers regarding necessary service for routine maintenance and recommends additional services as needed
- Prepares a repair order showing time, cost, and labor estimates for service
- Assist in explaining diagnostic vehicle concerns
- Ensure multi-point inspections (MPI) are performed in a timely manner
- Handles customer complaints
- Maintain CSI at or above region
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance: EE, EC, ES & Fam
- Vision insurance: EE, EC, ES & Fam
- Health insurance: EE, EC, ES & Fam
- Group Life and AD&D insurance
- Disability insurance - Long-term and Short-term
- Critical Illness Insurance:
- Accident Insurance
- Paid time off
- Ongoing training and career development opportunities
- CDK experience preferred. Will train the right candidate
- Organized and friendly personality
- Time management skills
- Excellent communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Must have a valid driver’s license and clean driving record
- Must be authorized to work in the USA
- Must be able to pass pre-employment background check and drug screening
