Lead Management: Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up.
Customer Interaction: Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service.
Database Management: Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented.
Sales Support: Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics.
Customer Service: Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience.
Appointment Scheduling: Coordinate and schedule appointments for test drives, service visits, and other customer-related activities.
Marketing Support: Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources.
Reporting: Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics.
Experience: Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus.
Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail.
Technical Proficiency: Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies.
Education: High school diploma or a related field preferred.
Other Requirements: Ability to work flexible hours, including evenings and weekends, as needed.
Job details are sourced from the employer's original posting.
