National Operations Specialist

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The National Operations Specialist is responsible for providing operational support to student housing assets by filling vacant property manager roles, training and mentoring new and existing team members, and providing day-to-day or ongoing support. The level of support may vary based on need, up to overseeing the entire operations of a student housing community for a period of time. This individual will assist with the training and transition of new properties and new property managers in the portfolio. A successful National Operations Specialist will quickly and effectively take leadership to an assigned property, effective execute the day-to-day operations at an assigned property, take pride in the property and organization, and understand this role is critical to the success of Tailwind Group.

This is a full-time position requiring extensive travel, approximately 75–90% of the time. Travel will generally follow either a 5 days on / 2 days off or 10 days on / 4 days off schedule. Employees can typically expect to travel 3 out of 4 or 4 out of 5 weeks per month, depending on business needs. Travel schedules may vary based on operational requirements.

Applicants must reside in state where Tailwind Group currently operates. Only candidates who reside in one of the following states will be considered: Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia. Candidates must be based near a major US airport.

The compensation range for this position is $70,000.00 - $80,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation & Sick Leave + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager.
• Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager.
• Ensure properties meet financial and operational obligations while acting as Property Manager.
• Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Solicit feedback from team members regarding issues and determine a suitable resolution plan.
• Monitor delinquency and determine proper course of action to minimize outstanding debt.
• Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance.
• Assist with new property on-boarding and lead site staff in successful execution operational procedures.