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    TA

    Talan

    IT Consulting

    Aligne/ETRM Platform Support Engineer

    Houston, United StatesHybridFull-time$110k / yearPosted 1w ago
    All Talan jobs

    Job description

    Location: Houston, Texas, (Hybrid – at least 3 days onsite/week). For the first 3 months for onboarding, client may ask that the consultant comes in 5 days a week.

    Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B). 

    We are looking for an US Energy - Aligne/ETRM Specialist to join our team as a consultant and support one of our clients in the power and energy industry.

    The consultant will play a key role in supporting the transition from Aligne to Orchestrade, providing day to day production and operational support throughout the implementation.

    As a functional and technical subject matter expertise for the FIS Aligne Energy Trading and Risk Management (ETRM) platform, the consultant will act as a primary liaison between frontend commercial trading desks, middle-office risk management, backend financial accounting, and internal IT delivery teams. The position is responsible for day-to-day production support, system configuration, functional specifications mapping, and driving critical platform transformations or version upgrades.

    FIS Aligne / ETRM Technical Support

    Provide L2/L3 technical and functional production support for FIS Aligne/ETRM applications supporting commodity trading, risk management, scheduling, settlements, and back-office operations.

    Key Responsibilities

    • Provide 24×7 production support, incident triage, troubleshooting, escalation, and resolution in accordance with SLAs.
    • Support the complete commodity trade lifecycle, including trade capture, amendments, positions, scheduling, nominations, confirmations, settlements, invoicing, risk, valuation, and P&L.
    • Troubleshoot FIS Aligne application issues, configuration problems, data discrepancies, workflow errors, batch failures, and application performance issues.
    • Use SQL/Oracle to investigate trades, positions, transactions, reference data, settlements, and production data issues.
    • Perform Unix/Linux troubleshooting, log analysis, process monitoring, shell scripting, and file-system investigation.
    • Monitor and troubleshoot EOD/EOM batch jobs, Control-M/Autosys processes, scheduled tasks, and dependent workflows.
    • Support integrations using REST/SOAP APIs, XML/JSON, SFTP, messaging, and file-based interfaces between ETRM and downstream/upstream systems.
    • Investigate market-data, pricing, curve, position, valuation, MTM, and P&L discrepancies.
    • Perform root-cause analysis (RCA), problem management, incident reviews, and implement permanent corrective actions.
    • Coordinate with traders, risk, scheduling, settlements, accounting, developers, DBAs, infrastructure teams, and FIS/vendor support.
    • Manage ServiceNow incidents, problems, changes, releases, and production deployments following ITIL/change-management processes.
    • Support application upgrades, patches, releases, testing, and production validation.
    • Create technical documentation, knowledge articles, support procedures, and provide user/vendor communication.

    Required Skills

    • FIS Aligne / ETRM
    • Commodity/Energy Trading & Trade Lifecycle
    • Production/Application Support – L2/L3
    • SQL, Oracle, Unix/Linux, Shell Scripting
    • Batch Processing / Control-M / Autosys
    • REST/SOAP APIs, XML/JSON, SFTP
    • Market Data, Risk, P&L, Valuation, Settlements
    • ServiceNow / ITIL
    • Incident, Problem, Change & Release Management
    • Root Cause Analysis and troubleshooting
    • Strong communication and stakeholder-management skill

    Preferred: Experience supporting energy/commodity trading environments, physical and financial commodities, EOD/EOM processing, application upgrades, automation using Python/Shell, and vendor management.

    Company’s Benefits

    At Talan, we invest in our employees' well-being and empower them with benefits, including:

    • 💵 Competitive salary between USD $110,000 - US$140,000
    • 💸401(k) retirement plan with company matching
    • 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
    • 📴8 paid holidays + 5 sick days + 2 personal days per year
    • ❤️‍🩹Company health, dental, and vision insurance plans + FSA
    • 🦺Voluntary STD and LTD
    • 🚍 Commuter/transit benefits

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    TA

    About the company

    Talan

    Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, they are committed to delivering impactful, future-ready solutions. Talan combines technology, innovation, and empowerment to deliver measurable results for their clients. They have a strong presence in the IT and consulting landscape, and are on track to reach €1 billion in revenue this year. Their core areas of expertise include Data & Technologies, Cloud & Application Services, and Management & Innovation Consulting. They work with major global clients across diverse sectors, including Transport & Logistics, Financial Services, Energy & Utilities, Retail, and Media & Telecommunications.

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    IT Consulting
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