About Talixo
Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travelers with reliable, high-quality rides, making their journeys easier and more enjoyable, from door to door. Since 2012, we've been helping travel brands create more connected journeys, and we're looking for people willing to go the extra mile.
Operating across two key locations: Krakow and Berlin, our cohesive teams - IT, Operations, Fleet, Pricing, Sales, Finance and HR - drive technological innovation, operational excellence, and organizational development. With a shared focus on refining processes and enhancing technology, while spearheading strategic growth initiatives, we seamlessly contribute to our collective success.
Objective of the Role:
Senior Customer Service Specialists maintains the highest possible service levels for drivers and customers. Their objective is to provide seamless issues handling and to provide the best possible effort to prevent issues from happening in the first place. Additionally, the role is supposed to support the Manager is smaller projects and initiatives improving the customers’ experience and serve as support for more junior colleagues. This is a full-time job(40 hours per week, 8 hours per day) with periodic weekend coverage as business needs require.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Talixo is a technology company that provides a platform for managing and optimizing fleet operations, particularly for taxi and ride-sharing services. They focus on connecting customers with transportation providers and streamlining the booking and dispatch process.