CUSTOMER SUPPORT REPRESENTATIVE FULL TIME

Answer incoming calls from customers to process applications, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Essential Functions:

o Professionally answer inbound phone calls and respond to customer request for assistance.
o Respond to customer inquiries o Data Entry with product and service information o Research required information using available resources o Provide customers with product and service information o Process applications o Route calls to appropriate resource o Follow up customer calls where necessary o Up sell products and services.
o Identify, research, and resolve customer issues o Analyze, evaluate, and solve problems o Extensive Computer use and typing o Provide positive attitude and professionalism at all times.
o Accept constructive criticism and open mind during Quality Training sessions.
o Comply with all performance standards, conduct guidelines, safety and security policies, company procedures and metrics o Provide feedback to improve processes o Other duties as assigned

Education and Experience Required:

o High School Diploma or G.E.D o six months or more customer service experience (preferred)

Job Knowledge and Skills required:
o Ability to use a computer o Typing Skills (Typing test will be administered before interview) o General banking knowledge o Some Research skills required o Shift work/Saturday work required o OT required during peak seasons o Ability to work in a fast paced, ever changing environment o Ability to work in a multi-cultural environment o Excellent verbal and written communication skills o Excellent listening skills o Problem analysis o Problem solving o Customer service oriented o Organizational and multi-tasking skills o Strong attention to detail o Sound judgment o Ability to maintain confidentiality and handle sensitive information o Team work o Call Center Knowledge (preferred)

Physical Demands/Work Environment: 
o Regularly required to sit, reach, bend, and move about in an office environment. 
o Some light physical effort is required.

All your information will be kept confidential according to EEO guidelines.