- Process all incoming calls assigned to his/her station as per training and instructions quickly, courteously and to completion
- Make outgoing calls as necessitated on assigned accounts
- Process any and all communication relating to assigned accounts
- Remain current on all trained accounts and request additional training in order to maintain a high level of account knowledge
- Treat all customers, callers and fellow agents with the utmost respect and professionalism at all times
- Communicate promptly to Operations Supervisors anything that may hinder the efficient processing of calls (for example incomplete script information or hardware/software/server problems)
- Notify the Operations Supervisor(s) of any situation where a message cannot be delivered because someone could not be reached or due to the failure of the delivery method
- Update and ensure the accuracy of statuses and specials, correct any errors that can be corrected and bring any other errors to the attention of the Operations Supervisor(s)
- Adhere to Branch policy and procedure and escalate issues to the Operations Supervisor(s)
- Other duties as required.
Position Requirements:
- Schedule flexibility is a must
- Must be able to work day/night/weekends. Possibility for split shifts.
- Successful applicant must contribute to a welcoming and friendly work environment.
- We are looking for people with integrity and a willingness to do the best job they can.
What we look for:
- Completion of High School Diploma required (completion of Community College Diploma preferred)
- Previous call center and/or customer service experience is an asset
- Excellent communication skills (written and oral)
- Superior Customer Services Skills
- Proficient in the use of MS-Office applications (Word, Excel)
- Excellent keyboarding skills (min 35 wpm)
- Superior problem solving skills
- Consistent attention to detail (spelling and numeracy)
All your information will be kept confidential according to EEO guidelines.
