GTM & Biz Ops @ Tandem (San Francisco)

# **About Tandem** Office leasing is one of the last professional services that still runs almost entirely on manual effort — brokers, phone calls, spreadsheets, and gut instinct. **We've used software and AI to transform a process that used to take months into one that takes weeks**: matching companies to spaces faster, surfacing better options earlier, and guiding teams through every step of a lease. We're not just building a better brokerage.

We're figuring out what a services business looks like when AI does most of the work — and what still requires a human in the room. We've helped more than 250 companies find and sign offices, and we’re just getting started. # **The Role** You'll be client-facing every day — running discovery calls, touring spaces with founders and operators, helping companies work through offers and make decisions. That's the job. But this role is also a product role.

Every interaction you have is a data point: _where does our AI handle things well? Where does a human conversation change the outcome? What parts of the leasing process still require judgment, trust, or presence that no system can replicate yet?_ You'll be one of the people answering those questions in real time, and feeding that back into how we build. The best version of this role isn't someone who executes a process, it's someone who helps us figure out what the process _should_ be. **Expect a significant percentage of your time to be in-person across San Francisco, touring spaces, meeting clients, building relationships.** # **What We're Looking For** * You've been in a client-facing role that required real judgment: consulting, expert networks, advisory, or client services.

You know how to earn trust quickly and guide someone to a decision. * You're curious about how AI is changing professional services and want to be inside that problem, not watching it from the outside. * Strong communicator: you can run a sharp discovery call with a first-time founder and a seasoned CFO on the same afternoon. * High judgment, low ego. Early-stage means the scope of your job will change. That should feel interesting, not frustrating. * Based in San Francisco, comfortable spending significant time in the city. # **What We Offer** * Competitive salary + equity * Direct mentorship from founders who've built and scaled companies * Ownership over an SF market that's growing fast * A small, hard-working, genuinely kind team