Payment Customer Service Specialist (Chinese Speaking)
Location: Dubai, UAE
Job Type: Full-Time
About the Role
We are looking for a proactive chinese-speaking Payment Customer Service Specialist to support clients using our payment solutions. The successful candidate will manage customer relationships, coordinate payment operations, resolve service issues, and ensure a seamless customer experience.
Key Responsibilities
- Build and maintain strong relationships with clients, providing timely support and account assistance.
- Coordinate payment settlements and monitor settlement progress to ensure timely and accurate processing.
- Monitor payment operations and identify service issues or transaction irregularities, escalating when necessary.
- Handle customer inquiries, service requests, and complaints in a professional and timely manner.
- Assist clients in increasing business activity by providing operational support and recommending appropriate solutions.
- Prepare operational reports and maintain accurate business records.
- Collaborate with internal teams to improve service quality and operational efficiency.
- Perform other customer support and operational tasks as assigned.
Requirements
- Bachelor's degree or Diploma in Business, Finance, Customer Service, or a related field.
- Previous experience in customer service, operations, account management, or the payments industry is preferred.
- Excellent English communication skills, both written and spoken.
- Strong customer service, interpersonal, and relationship management skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Self-motivated, detail-oriented, and able to work independently and collaboratively.
Preferred Qualifications
- Experience in payment services, fintech, payment operations, cross-border payments, digital payments, or transaction processing.
- Experience supporting international or overseas business clients.
- Experience in online gaming, e-commerce, or other high-volume transaction environments is an advantage.
Benefits
- Competitive salary package.
- Career growth and professional development opportunities.
- Collaborative and dynamic work environment.
