Position: Cashier
Department: Main Bears Den
Location: Akwesasne, NY
Status: Part-Time | Non-Exempt
Reports to: Operations Manager
Company Overview
Tarbell Management Group (TMG) is a proud Mohawk family-owned enterprise dedicated to its
mission of “empowering economic sovereignty for Tribal Nations and trusted partners”. TMG
has grown from a small local business into a diversified organization serving Indian Country and
beyond, with operations spanning petroleum wholesale and transportation, convenience and
restaurant services, tobacco manufacturing, brand management and national distribution and
shared services.
Our Core Values:
TMG offers a competitive total rewards package that includes medical, dental, and vision coverage,
a 401(k) with company match, paid time off, telemedicine access, optional Aflac coverage, and
other employee benefits that support work-life balance and well-being.
JOB SUMMARY:
As a top-notch Cashier, you'll dazzle shoppers with your charming personality, lending a hand whenever needed, and joining forces with your teammates. The Cashier at Bears Den Store will provide excellent customer service, assist customers with their needs while working as a team to maintain the store's presentation and provide a positive customer experience. A cashier must also communicate any customer questions or concerns to management promptly.
ESSENTIAL JOB FUNCTIONS
Primary Role
- Ensuring customer service standards are being always met, assist customers with specific informational and service needs with an extremely high emphasis on hospitality.
- Teamwork is an essential part of providing outstanding customer service, maintaining the presentation of the store and exterior, all members of our staff are expected to work together to ensure that every customer’s experience is the best.
- Assist all customers with their questions/complaints/concerns as it relates to products and or services. Inform members of management regarding these customer questions/complaints/concerns in a timely manner.
Professionalism
- Ensuring situational awareness is always being displayed.
- Maintain the cleanliness of the stores according to brand standards.
- Receive, stock and clean inventory and inventory shelving.
- Engage in the daily safety checklist to ensure our customers and employees are not presented with any hazards to health or life.
- Responsible for reconciliation of your daily paperwork and adhering to all cash handling procedures and policies.
- Maintain a working knowledge and follow all SOP guidelines set forth by management.
- Perform other related duties and activities as requested by the Executive Team, District Manager, and/or Store Management Team.
SUCCESS FACTORS
We will know the Cashier is successful when:
- Adheres to all safety standards, preventing common workplace accidents including slips and falls, cuts, burns and uses proper lifting techniques.
- Properly uses safety equipment, adheres to fire prevention policies and proper storage of chemicals/cleaning supplies.
- Adheres to security policies with regards to keeping company assets secured and following of cash handling policies.
- Adheres to cleanliness standards to include exterior and interior of buildings.
- This includes the parking lot, lights, canopy, fuel island, garbage cans, windows/doors, sidewalk, landscaping, dumpster areas, walls, floors, walls/corners/ceilings, bulletin boards, gondolas, displays/racks, restrooms, counter area, food service area, fountain/roller grill/condiment areas, storage areas, coolers, cooler doors, freezer and soda area.
- Adheres to merchandising standards to include use of proper displays, following planograms, having the correct signage, following promotions, and use of proper code dates.
- Has a positive attitude, has a friendly demeanor, greeting all customers with a smile and please/thank you.
- Follows appearance standards and acts with a sense of urgency.
- Is knowledgeable about the products and services we offer.
BEHAVIORAL CHARACTERISTICS
- Must have exceptional interpersonal and communication skills.
- Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.
- Must consistently represent Tim Hortons and TMG in a positive manner.
- Must be respectful of professional boundaries.
QUALIFICATIONS
- Previous customer service experience.
- Reliability and ability to work flexible hours.
- Strong communication and interpersonal skills.
- Ability to adhere to policies/procedures/standards (written and oral).
- Able to operate effectively as part of a team in a fast-paced environment.
- Ability to make correct change (basic mathematical skills).
PHYSICAL DEMANDS
- Frequent reaching above waist, chest, and shoulder level as well as below waist level
- Continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc.)
- Continuous standing on tiled surfaces for all tasks and hip flexion while walking for all tasks.
- Frequent lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height.
- Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height.
- Frequent exposure to cold/ below freezing and high heat temperatures.
