Help Desk Specialist II

REQ-25-J-0377

Help Desk Specialist II

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:

• Software installation and support of commercial software and related upgrades.
  
• Update solutions database with applicable resolutions.
  
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
  
• Monitors and enforces all IT policies and procedures.
  
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
  
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
  
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

CLEARANCE:

• TS/SCI- REQUIRED

• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph

EDUCATION:

• BS degree in Computer Science, Information Technology or equivalent experience

MANDATORY EXPERIENCE:

• Minimum of five (5) years of experience in information technology or a related field

CERTIFICATIONS:
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for
Information Assurance Technician Level 2 within 6 months of the date of hire

BENEFITS: 

We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.