Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Job Purpose
Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
Responsibilities
Core

Responsibilities:

1.    Customer Outreach:

• Make outbound calls to customers based on assigned leads or data.
  
• Introduce HL /LAP  products, services, and offers.
  
• Explain the features and value propositions clearly.
  2.    Lead Generation:
  
• Identify customer needs and qualify leads for the sales team.
  
• Document interactions and update customer records accurately.
  3.    Sales and Upselling:
  
• Convince customers to purchase or upgrade products and services.
  
• Achieve individual sales targets consistently.
  
• Customer Relationship Management:
  
• Handle objections and resolve queries efficiently.
  4.    Reporting and Feedback:
  
• Maintain accurate call logs and activity reports.
  
• Provide feedback to management regarding customer trends and challenges.
  5.    Compliance and Quality Assurance:
  
• Adhere to company policies, scripts, and call guidelines.
  
• Ensure compliance with company standards and data protection policy.

  Qualification : Graduate , Masters / Postgraduate