Own Day to Day Microfinance Post Disbursement Operations Process
- Manage End to End centralized Operations for Microfinance Loan
- Meet Productivity, Quality & Cost targets
- Handling Repayment, Recon of the LMS & GL Balances
- Calculation & Releasing of the partner payouts within TAT
- Ensure compliance to all Audit / MFI/ RBI regulations
- Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
- Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
- Daily review Operational scorecards to determine RCA and resolve.
- Ensure Nil Critical/ Repeated audit observations.
- Reporting - Publish daily reports and trackers
- Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.
Team & Stakeholder Management
- Manage large team size
- Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
- Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication
Project Management
- Identify and Run all projects related to Microfinance Operations.
- Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT
Qualification and Educational Requirements
- Minimum graduate. MBA preferred
Preferred Skills
- Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.
Additional Notes
Should have minimum 2 years of managerial experience in handling Asset Operations
