Own day to day Microfinance Physical File Management process
- Ensure files are tracked from inward to storage
- Files are quality checked as per checklist
- Documents are scanned and images stored in system
- Manage outsourced partner
- Ensure agreed processing TAT is achieved
- Reporting - Publish daily reports and trackers
- Daily review Operational scorecards to determine RCA and resolve
- Collaborate with Business to ensure agreed FTR (First Time Right) target is achieved
- Ensure Nil critical and repeated audit observations as well as nil open customer complaints beyond defined timelines
Team & Stakeholder Management
- First point of contact for Business and Outsourced vendor
- Interview, hire, train, coach, evaluate and redirect team members for optimal performance
Project Management
- Identify and run all projects related to Microfinance Operations.
- Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT
Qualification and Educational Requirements
- Minimum graduate. MBA preferred
PREFERRED SKILLS
- Asset Operations Experience 4 to 6 years, Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.
