Collection Manager - Non X Complete Pool - Housing - Collections - Chennai - Bharathi Salai - JM

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This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Core Responsibilities:
o    Ensure to manage assigned portfolio to achieve expected resolution o    Ensure trail/feedback needs to be update in system and report to respective stakeholders o    Ensure NPA reversals and Write off recoveries should be resolve through personal visits o    Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o    Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
o    Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
o    Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern o    Drive resolution through personal visits to achieve set target.
o    Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
o    Ensure Collection and deposition of customer’s payment in respective accounts within timeline.
o    Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o    Collaborate with X team members and other functions.
o    Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.