- Responsible for quick processing of loans in accordance to operations policy and loan sanction guideline of the company while adhering he TAT.
- Guide the backend quality assurance team to follow a detailed scrutiny of customer KYC, bank accounts and ensure timely approval of the loans.
- Resolve the CB related grievances and issues raised by customers, BC partners. Ensure that the CB of clients are reported to all the credit bureau on real time.
- Interact with the operating units and make sure the client documents are reaching to the repository houses well on time.
- Understand and control operational risks and work as per the prescribed risk framework of the company.
- Ensure timely disbursement of all the loans after clearance of the Quality control house.
- Monitor and manage minimal/zero cash balances at the branch level. All collections are either routed through cashless or deposited in our bank in same day.
- Manage stakeholders in compliance related matters and set high standard.
- Be vigilant of system rules, logics and its response to the changed regulatory framework and guidelines.
Key management Skill
A self-starter and team player, ability work with limited instruction, good knowledge of regulatory dynamics and compliance matter with an analytical frame of mid. Sense of urgency
Education
MBA
Experience
7-8 Years
Desired experience
- Experience working in a NBFC, NBFC MFI, SFB or Bank
- 3-4 years in a leadership role heading the regional/zonal operations function
- Good understanding of operations and backend function is a must. Ability to corelate the legal, compliance matters and client service is most desirable.
- Understanding of rural and microfinance distribution system would be considered as an added advantage.
