- Active engagement with sales team to resolve day to day hurdles related to product and processes
- Co-ordinating with various function like IT, Sales, Credit and Operations team to resolve query on time and provide adhoc support where so ever required.
- Identify the product gap, conduct research on the product development, test the viability of the product and process, communicate the new launch of product and processes.
- Ensure adequate training interventions on systems and processes while monitoring progress and publishing figures
- Drive employee contests and incentives so as to increase motivation and productivity levels of employees.
- Drive the sale of supplementary products such as insurance, etc so as to as to secure the portfolio and increase the fee income; including designing and conducting sales contests and running marketing campaigns
- Identify training needs of the team and ensure that all the employees across the regions are trained on products and processes.
- Identifying and providing inputs for building technology roadmap for microfinance business
Provide adhoc marketing support in raising requests from teams and providing collaterals.
- At least 3 years in managing product and systems. Same domain experience will be plus point.
- Experience of working on Br Net system would be preferred.
Key Skills
- Good acumen of technology and IT platforms (LOS/LMS)
- Query management and tracking
- Effective communication
Post Graduate/ Graduate in any discipline
