- Be the 1st line custodian of all the products and critically analyse the product performance on the ground. Highlight gaps and lapses periodically to the senior management
- Ensure that the standard operating process is followed in letter and spirit.
- Ensure the product logics and configurations are sound on our IT platform and the same delivering the desired performance.
- Work in collaboration with the IT team and make sure the platform delivers the expected performance. It requires working on system issues from field, highlighting it to IT and giving resolution in a timebound manner.
- Evaluate new business opportunities and optimization of current channel. Develop new partnerships within and outside of Tata Capital ecosystem for leveraging existing channel for cross sell of different products.
- Project management when new opportunities and collaborations comes in our way
- Expected to drive the business by coordinating with the respective channels and sales teams.
- Responsible for initiating campaigns or plan marketing campaigns on the request of the channels.
- Work in coordination with the BIU and Marketing team to execute the campaigns
- Responsible for the development of new product from conceptualization to the launch activities.
- To engage with Product teams for creating specific products / schemes for Retail loan customers.
- Responsible for generating and publishing timely MIS to the channel
- Competition Mapping: Conduct market research activities for competition benchmarking in terms of product proposition and process flow
- Fee Revenue: Drive Insurance and Other Cross Sell products
- Process: Carry out Process Improvement Projects to improve ease of doing business and enhance customer experience
- Training: Responsible for content Development for training the employees on the product knowledge
- Strategic Initiatives: Focus on building new partnerships, engagements & digital journeys with external vendors
- Coordinate with cross functional teams like technology & operations team to continuously evolve the user experience through new technology/process changes
- Gather understanding on the customer experience, identify gaps, work on new ideas to grow market penetration, and drive overall business goals
- Work closely with BIU, risk & analytics team to explore new segments, analyse customer portfolio, & build new product offerings
Liaise with stakeholders from Business intelligence team, risk and analytics team to identify new segments & explore opportunities
Education: Post Graduate/ Graduate in any discipline
