Market and Industry Analysis:
- Conduct in-depth market research to identify trends and opportunities in the SME finance sector.
- Assist in the development of market-related strategies and product offerings that align with business objectives.
Onboarding New Corporates:
- Support program managers in identifying and securing new corporate partnerships.
- Drive initiatives for the growth of the supply chain finance business.
Policy Implementation:
- Assist in the rollout of new policies and amendments.
- Ensure effective communication and training on new policies to all relevant stakeholders.
Performance Tracking:
- Generate and analyze MIS reports to monitor business performance.
- Track key metrics such as disbursements, account numbers, fees, Portfolio at Risk (PAR), Non-Performing Assets (NPAs), and productivity.
Retention Strategies:
- Help devise and implement retention strategies and life cycle management approaches.
- Monitor market dynamics and regulatory changes to adapt retention strategies accordingly.
Strategic Partnerships:
- Identify and develop strategic partnerships with external agencies.
- Facilitate initiatives aimed at customer acquisition and revenue growth.
Automation and Digitization:
- Support the implementation of automation and digitization projects for SME finance products.
- Ensure streamlined processes for enhanced efficiency and customer satisfaction.
Marketing Collaboration:
- Work closely with the marketing team to develop and execute marketing schemes and campaigns.
- Drive initiatives that promote business growth and customer engagement.
Product Innovation:
- Assist in the development and launch of new SME finance products.
- Contribute to the introduction of innovative financial solutions such as Channel Finance, Working Capital Products, Factoring, and Term Loans.
Process Improvement:
- Identify areas for process improvement and support initiatives to enhance customer experience.
- Implement effective retention processes and strategies.
Team Development:
- Identify training needs and facilitate training programs for team members.
- Ensure all employees are well-versed in SME finance products and processes.
Compliance:
- Ensure adherence to company policies, processes, and procedures.
- Maintain a high standard of compliance across all business operations.
