Team Leader - Call Centre - Bengaluru - SDR Tower - JM

Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets.

Primary responsibilities

will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core

Responsibilities:

1.    Team Management:

• Supervise and mentor a team of outbound sales agents.
  
• Conduct daily team briefings to set targets and expectations.
  
• Monitor agent performance and provide constructive feedback.
  2.    Sales Strategy Execution:
  
• Implement sales strategies to meet or exceed team targets.
  
• Develop call scripts, objection-handling techniques, and closing strategies.
  
• Analyse sales data to identify trends and optimize performance.
  3.    Performance Monitoring:
  
• Track individual and team KPIs, including call volume, conversion rates.
  
• Ensure compliance with company standards and data protection Policy.
  4.    Training and Development:
  
• Identify training needs and organize periodical trainings.
  
• Ensure new hires are effectively onboarded .
  
• Promote best practices for Lead conversions.
  5.    Customer Relationship Management:
  
• Address escalated customer queries/issues promptly and effectively.

  Qualification ; Graduate , Master / Postgraduate