On Site Service Technician - Level III

1. Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis
2. Trouble shooting on Vehicle & Engine
3. Basic knowledge of Electronic service tool like Insite on Engine & ATS
4. Organize & Impart Trainings to OEMS and CCC Service Centres for ensuring trouble free operation Of Product.
5. Supporting to CCC s for aftermarket service support.
6. Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyse the failure.
7. Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for Engine related issues.
8. Handling Warranty cases and concluding warranty disposition
9. Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.
10. Conduct service centre audit and implement corrective actions required.
11. Support Infant care.
12. To ensure failed failure parts to dispatch plant for analysis.
13. Maintain service data base for the complete key activities of service and support data for release monthly report.

Responsibilities

• Customer handling
• Presentation skills
• Very effective written/spoken communication.
• Product Knowledge
• Data Analysis Skill
• Training Skills
• Failure Diagnosis/Analysis
• Communicate with Customer
• Continuous Improvement
• Customer Orientation
• MS Word, Excel & Power point
• Product Knowledge On Engine, Automotive, Off Road Equipment’s, Power Generation
• Should be willing to travel to customer site frequently