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    TA

    Tax Relief Advocates

    Tax Services

    Junior Case Advocate

    Irvine, United StatesOn-SiteFull-timePosted 1mo ago
    All Tax Relief Advocates jobs

    Job description

    At Tax Processing Solutions, we are fueled by a passionate commitment to serve our clients and communities with empathy and integrity. Embracing a "Work Hard, Play Harder" philosophy, we aim to create a meaningful impact that extends beyond our local roots to communities across the United States and beyond. Our mission is to guide individuals nationwide through the tax resolution process with trust, compassion, education, and unwavering dedication.

    Why Join TPS?

    We're on fire with growth—and you're invited to fuel it!

    In 2024, TRA skyrocketed to #756 on the Inc. 5000 list, ranking among America's fastest-growing private companies based on explosive percentage revenue growth over the last three years. We're not just growing; we're thriving.

    Ethics isn't just a buzzword—it's our superpower.

    We've earned the prestigious BBB Torch Award for Ethics not once, but twice (2021 and 2024)—a rare honor awarded every three years for excellence in character, culture, customers, and community.

    Certified awesome to work for—by our own team!

    We're officially a Great Place to Work in Orange County, backed by real employee feedback. Our people trust their leaders, take pride in their impact, love collaborating, and feel the vibe is consistent—no matter your role, background, or title.

    Are you passionate about helping people navigate challenges with empathy and precision? We’re looking for a Junior Case Advocate to join our dynamic team and make a real difference in our clients’ lives. This is your chance to support our Case Advocates and clients, ensuring every case is handled with care, urgency, and professionalism. We are committed to investing and developing our Junior Case Advocates to become Case Advocates, so we are looking for candidates who are looking to grow!

    What You’ll Do

    As a Junior Case Advocate, you’ll be providing critical support to keep cases moving smoothly and clients feeling supported. Your role will include:

    • Connecting with Clients: Be the friendly voice on the phone, assisting with document collection, scheduling appointments, and answering final questions during case closings.
    • Supporting the Team: Step in for Case Advocates when they’re out, handling urgent cases, call-back requests, and client communications with ease.
    • Turning Challenges into Wins: Work with unresponsive clients to re-engage them, using your de-escalation skills to rebuild trust and keep cases on track.
    • Juggling Priorities: Team up with our Customer Service crew to tackle inbound calls while managing multiple tasks to meet client needs.
    • Closing with Confidence: Take ownership of Third-Party Origination (TPO) cases, conducting closing calls and ensuring clients leave with clarity and satisfaction.

    Who You Are

    You’re a motivated, empathetic professional who thrives in a fast-paced environment. You bring:

    • Education: A high school diploma or equivalent.
    • Experience (preferred but not required):
    • Case management or call center experience, with a knack for handling high call volumes.
    • Proven ability to de-escalate tense situations with calm and professionalism.
    • Knowledge of tax resolution is a bonus!

    Skills & Competencies:

    • Stellar communication skills—both written and verbal—to connect with clients and colleagues effectively.
    • A positive, professional attitude and the ability to build rapport with ease.
    • Multitasking prowess, prioritizing tasks to meet deadlines without breaking a sweat.
    • Strong memory and attention to detail to keep case details straight.
    • Comfort with computers and standard office tech to stay organized and efficient.
    • Self-awareness, motivation, and the drive to inspire those around you.

    Job Details:

    • Type: Full-time, onsite in Irvine, CA
    • Pay: $22.00 per hour
    • Hours: 40 hours per week

    Apply today to join our dynamic team right here in Irvine, CA!

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

    Job details are sourced from the employer's original posting.

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    About the company

    Tax Relief Advocates

    Tax Relief Advocates is a company that specializes in helping individuals and businesses navigate complex tax issues. They offer services to resolve tax debts, IRS problems, and other tax-related challenges.

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    Industry
    Tax Services
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