Loans Administration Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Loans Administration Specialist to join our Team in Greece!

What You Get To Do In This Role

• Participate in all projects related to Loans, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance customer and agents experience

• Fulfill customer requests regarding their approved loans such as early repayments, cancellations, data updates, monthly statements generation etc

• Respond with high-quality professionalism to e-mails and questions sent by customers and/or other business units, related to the loan products

• Prepare reports and orders for the Accounting department to issue invoices and/or proceed with payments to the merchants and other contractors

• Prepare ad-hoc reports and other information requested by other colleagues and managers

• Assist in preparation processes or/and update the internal rules and procedures, which regulate the daily activities of the department

• Ensure timely and correct disbursements for the approved customers’ loans

• Ensure proper recognition of the payments performed by the customers through the available channels

• Perform archiving of the entire departmental documentation and be responsible for its proper storage

• Communicate and provide methodological assistance within the scope of competence to the Bank's managers and employees

• Bachelor’s Degree in Business, Economics or any related field

• At least 3-4 years of experience in a similar position

• Excellent computer literacy with focus on Excel formulas (pivot tables, vlook up etc)

• Prior experience working in financial services, fintech space or complex operational or customer role a plus

• Fluent verbal & written English communication skills

• Proactive thinking, constantly seeking improvement opportunities in work

• Excellent listening and problem-solving skills with keen attention to detail and organizational skills

• Ability to maintain confidentiality and handle sensitive work in a discrete manner

• Ability to prioritize multiple tasks with time-sensitive deadlines, adapt to changing priorities and maintain composure in stressful situations

In Return, We Will Give You

Opportunity to be a part of growing organization where you can see the difference you made!

Competitive Salary.

A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ tbi bank!

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.