Junior IT Support Specialist (Temporary)

Corrpro Canada is looking for a Junior IT Support Specialist

Join the Industry Leader in Corrosion Control – Corrpro Canada! 

Take your career to the next level with the most recognized name in corrosion protection. At the forefront of technology-driven corrosion control solutions, we're shaping the future—and we want you to be a part of it.

Corrpro Canada is a technology-enabled Cathodic Protection services company that provides construction, inspection, engineering, materials management and custom software and hardware to deliver innovative and data-driven corrosion management solutions. We are seeking a temporary full-time Junior IT Support Specialist to provide frontline technical support to Corrpro Canada, Inc. employees across office, remote, and field environments. This temporary role assists with daily IT operations, end-user support, device deployment, Microsoft 365 administration, and IT projects. Working under the direction of the IT Manager, the successful candidate will help ensure reliable and efficient technology services while gaining experience across various areas of information technology.

As a Junior IT Support Specialist at Corrpro Canada …

WHAT YOU’RE RESPONSIBLE FOR:

• Providing first-level technical support for hardware, software, mobile devices, printers, and peripheral equipment.
• Responding to IT service requests and troubleshooting user issues in a timely and professional manner.
• Assisting employees with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Supporting remote and field personnel with connectivity and device-related issues.
• Escalating unresolved technical issues to senior IT Operations Analyst as required.
• Assisting with employee onboarding and offboarding activities, including account creation, device setup, and access changes.
• Configuring and deploying laptops, desktops, mobile devices, and related equipment.
• Supporting administration functions within Microsoft 365, including Teams, SharePoint, Exchange Online, and Entra ID.
• Supporting Multi-Factor Authentication (MFA), password resets, and access management processes.
• Assisting with IT projects, technology rollouts, equipment refreshes, and system upgrades.
• Supporting data gathering, testing, and documentation activities for new technology initiatives.

QUALIFICATIONS:

• Diploma, certificate, or currently pursuing post-secondary education in Information Technology, Computer Systems Technology, or a related field.
• Up to 2 years of experience in an IT support, help desk, or technical support role.
• Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, mobile devices, printers, and networking concepts.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively within a team environment.
• Ability to manage multiple tasks and priorities effectively.

Preferred

• Exposure to Microsoft 365 administration, Microsoft Intune, and Entra ID.
• Familiarity with SharePoint, Teams, and Power Platform solutions.
• Experience supporting remote or hybrid users.
• Microsoft Fundamentals, CompTIA A+, or related certifications.

WHAT YOU STAND TO GAIN:

At Corrpro Canada we believe that everyday is an opportunity to be better, we do what is right, and we solve problems to make the communities we serve safer and more sustainable.

Diversity and inclusion are important to us. Corrpro Canada is an Equal Opportunity Employer and welcome diversity. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

Corrpro Canada’s Edmonton Office respectfully acknowledges that we are located on Treaty 6 Territory and within the Métis homelands and Métis Nation of Alberta Region 4. We acknowledge this land as the traditional territories of many First Nations such as the Nehiyaw (Cree), Denesuliné (Dene), Nakota Sioux (Stoney), Anishinaabe (Saulteaux) and Niitsitapi (Blackfoot).