REVELxp - General Manager, Rhino Sports University of Illinois

ABOUT REVELxp

REVELxp is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.  We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

Position Summary

The General Manager’s (GM) primary responsibility is the oversight, management, and operation of events at a designated location. The GM recruits local staff, hires qualified individuals, and provides training based on our company service excellence standards. The GM manages the team and the event operations at the venue on event days. The GM leads an exciting and multi-faceted portfolio of events, providing leadership to event management staff and ensuring the delivery of operational excellence with unsurpassed customer service. In addition, the GM serves as the primary point of contact for on-site business partners and is responsible for cultivating and growing the business. Due to the timing and nature of sporting and other events, this position involves night and weekend work and the potential for some travel.

This position functions under the supervision of the Regional General Manager.

Key Responsibilities

Primary duties to include, but not limited to the following:

• Provide leadership to the staff for the account in the office and at events
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide regular updates on the internal and external account operations
• Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships
• Lead large-scale staff training on both company and client’s venue standards. Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties are common topics, among others, that will be addressed
• Create and track all event invoices at the account while using the REVELXP workforce management solution system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account