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    TEaM Consulting

    Consulting

    Product Owner with specialist skills for UCFS Digital Service Centres OCC

    Leeds, United KingdomOn-SiteContractPosted 3w ago
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    Job description

    About the work

    Who the specialist will work with UCFS DSC Programme Team and OCC in Operations

    What the specialist will work on

    Delivery of DWP OCC capabilities Ensuring the original thinking and principles for the OCC Design are fit for purpose; Ensuring the key features identified cover the priority areas needed moving forward; Identifying any gaps in the design which will prevent the OCC being effective in the short and medium term; Looking at proposals for OCC ways of working, operating arrangements, business systems and controls as UC expands and volumes and work areas in the OCC increase; and Advising on industry best practices which may have application to the OCC and supporting continuous improvement.

    Work setup

    Address where the work will take place Split location between Leeds One Office Park and Hartshead Square Sheffield with other travel also required.

    Working arrangements Expectation that post holder will fully integrate into the team and provide expert advice, will need to work flexibly, dependent on demand of the role day to day. Depending on discovery and investigative work some overnight stays may be required. We would still expect that expenses are within our budget limits and provide value for money.

    Security clearance Baseline Personnel Security Standard

    Skills and experience

    Essential skills and experience 

    • Experience of designing, developing and implementing a multi-channel operational control centre
    • Channel Shift and Assisted Digital models
    • Proven track record of managing stakeholder communities
    • Understanding of key digital enablers and multi -channel delivery
    • Understanding of public and/or private sector digital initiatives
    • A high level of digital literacy and capability
    • Significant experience in the development and operation of transformational digital services to high volumes of users
    • Extensive experience of a wide range of digital suppliers and of innovative approaches to sourcing services.
    • Excellent communication skills
    • Proven track record of managing stakeholder communities
    • Proven track record of delivering a multi-channel operational control centre
    • Ability to work effectively across boundaries
    • Strong analytical skills and the ability to assimilate large amounts of data
    • An understanding and appreciation for strategic design and development, coupled with practical application of ideas
    • A commitment to quality and a willingness to constructively challenge
    • Ability to generate new and innovative approaches to problems/blockers

    Nice-to-have skills and experience 

    • Experience in running a “Live” Digital Service
    • Experience of working in an agile development environment

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    TE

    About the company

    TEaM Consulting

    Senior Agile Business Analyst working closely with the Sirius Product Owner.

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    Industry
    Consulting
    Open roles
    175

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