Service Manager

About the work

Who the specialist will work with

You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.

What the specialist will work on

We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.

Work setup

Address where the work will take place

Government Digital Service, London .The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week. 

Working arrangements

We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time. 

Security clearance Minimum Baseline Personnel Security Standard 

Skills and experience 

Essential skills and experience

• Recent demonstrable experience of delivering digital, data and technology transformation in government
• Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it
• Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
• A deep understanding of, and experience with the Service Manual and Service Standard
• A deep understanding of the business processes and operating model required to support digital delivery and change management in government
• A very good understanding of user research and service design and experience of introducing these capabilities into government.
• Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these)
• Experience of setting strategy, visions and goals
• Expertise in agile
• Expertise in process design

Nice-to-have skills and experience

• Explain the context and outcomes of using - value chain mapping
• Explain the context and outcomes of using - roadmapping
• Explain the context and outcomes of using - service mapping
• Explain the context and outcomes of using - Business and operating model canvas

All your information will be kept confidential according to EEO guidelines.