We are the leading Tech Company in Europe, supporting digital innovation for over 45 years.
We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium and large companies, offering customised solutions and services to optimise business processes, from HR and customer relations to e-invoicing and digital payments.
The Group Technology team coordinates the Group's technology area to develop its strategyconsistently with the overall business and product objectives. We stimulate technological innovation, ensuring coherent architecture development, scalability, and efficiency, and orienting development from a platform perspective.We provide Cloud Operations, Cybersecurity, and Software Quality services. We are committed to providing cutting-edge, secure, and sustainable technological solutions that support the Group's growth and success.
In this context, we are seeking an Incident Manager to join the Tech Excellence team. This is a newly created, strategic role designed to take ownership of the incident management lifecycle, bridging the gap between technical recovery and corporate governance.
The primary mission of this role is to design, implement and govern a robust Incident Management framework from the ground up. You will serve as the central orchestrator during critical events, ensuring that our products - the backbone of our customers' business - maintain the highest levels of availability and trust. You will transition our response capabilities from reactive to a standardized, continuous improvement model.
In particular, you will:
What skills are we looking for?
Minimum 5 years experience in Incident Management, Service Management or high-stakes Technical Operations, preferably within mission-critical and/or regulated environments (e.g., Fintech, Banking, Insurance, large-scale E-commerce, or regulated Software Houses).
Expertise in high-pressure environments, such as 24x7x365 operations where service-level agreements (SLAs) and regulatory compliance are paramount.
Demonstrated ability to navigate complexity, dealing with stakeholders across different countries and business units, varying levels of seniority and diverse backgrounds (legal, technical, customer operations and commercial) with confidence and diplomacy.
Proven experience in defining and scaling processes in organizations where standardized frameworks are being established.
Outstanding communication skills, with the ability to maintain leadership and clarity during critical situations.
Advanced proficiency in English (C1 level or above); knowledge of Spanish or French is a plus.
Skills are important, but they are not enough. We seek individuals who, thanks to their growth mindset, view every challenge as an opportunity for growth and who embody the soft skills that set us apart, bringing our values to life.
Do you identify with this? Apply now in just a few clicks and track your application on our portal! Here, we give space to those who want to get involved, grow and leave their mark.
What we offer:
We believe that our relationship with people is built on trust, clarity of goals, and full autonomy in how to achieve them.
This is what naturally shapes our way of working and everything that comes with it: from Light Friday — no work on Friday afternoons — to the benefits that reflect our approach.
Location: The position is opened in the Milan or Rome offices.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
TeamSystem is a leading tech company in Europe, supporting digital innovation for over 45 years. They are committed to bringing digital technology into every business by offering customized solutions and services.