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    TeamWork Corporate

    Management Consulting

    IT Helpdesk Specialist - Boston / on-site

    Boston, United StatesOn-SiteFull-time3+ yrs experiencePosted 1w ago
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    Job description

    We are looking for a hands-on Helpdesk Specialist to join the on-site IT team at our growing biotech client in Boston's Seaport. You will be the face of IT in the office: helping employees, executives, and lab teams with their devices, accounts, meeting rooms, and day-to-day technology issues. You'll work side by side with our on-site specialist and in close coordination with a remote support team.

    What You'll Do

    • User support: Resolve on-site tickets within SLA — hardware, software, access, connectivity, and Microsoft 365 issues.
    • VIP & lab support: Give hands-on, white-glove support to executives and to laboratory environments, with 100% SLA compliance.
    • Meeting rooms: Support Zoom Rooms, audiovisual equipment and conferencing technology.
    • User & device lifecycle: Onboarding/offboarding, device deployment and resets, access provisioning, stock management and secure device reconfiguration.
    • Asset & endpoint management: Maintain laptops, desktops, mobile devices, printers and peripherals across their lifecycle.
    • Security: Ensure secure data handling, endpoint compliance and protection of business-critical information.
    • Collaboration: Coordinate with the remote support team on communication, escalation and resolution.
    • 3+ years in a Helpdesk / IT Support role, including hands-on, on-site (desk-side) support.
    • Hands-on user account management in Microsoft 365 and a ticketing tool such as Jira.
    • Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
    • Experience maintaining laptops, desktops and peripherals.
    • Familiarity with device management (MDM), asset management, and lifecycle processes.
    • Excellent written and verbal communication; confident and professional with users at every level.
    • Able to multitask and prioritize in a fast-paced environment, with attention to detail.
    • Bachelor's degree in IT or a related field.

    Nice to Have

    • Endpoint security tools (antivirus, encryption).
    • Cloud (Azure, AWS) and on-premises exposure.
    • Biotech, life sciences, lab or executive (VIP) support experience
    • Location: Seaport, Boston, MA
    • On-site: Monday to Friday
    • Employment type: Full-time employee - annual salary + benefits
    • Industry: Biotech - Life Science

    Note: Please apply with an updated resume and your current location

    Job details are sourced from the employer's original posting.

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    About the company

    TeamWork Corporate

    TeamWork is an independent international group, founded in 1999 in Geneva. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017. With US offices in Boston, Fort Lauderdale and San Diego, our approach is universal: supporting our clients in all aspects of their digital transformation projects

    View all TeamWork Corporate jobs
    Industry
    Management Consulting
    Founded
    1999
    Open roles
    63

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