Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.
Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.
Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.
Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.
As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues.
You will play a key part in ensuring smooth resolution of technical challenges while representing the company’s reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents.
Remote Technical Support & Troubleshooting
Customer Service & VIP Support
Service Delivery & Collaboration
Continuous Improvement
At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.
Employee benefits include:
Job Type: Permanent
Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Full details of Techary’s Equal Opportunity Policy are available upon request.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Techary is a global IT company that provides support to account management teams with administrative tasks, including preparing quotes, managing portals, coordinating order fulfillment, and assisting with project execution. They utilize a CRM system for sales forecasting.