At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a dedicated Technical Support Engineer / Linux Systems Administrator to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.
Key Responsibilities
- Infrastructure Collaboration: Work within the technical team to administer and maintain GNU/Linux operating systems and virtualized/containerized environments (OpenVZ, KVM, Docker, etc).
- Web Hosting Operations: Participate in the deployment, management, and troubleshooting of industry-standard control panels (like cPanel/WHM, Plesk) within shared hosting environments.
- Application & Web Stack Support: Troubleshoot and optimize web applications built on common web technologies, frameworks and CMS platforms (WordPress, Laravel, etc.).
- Assist clients and resolve complex issues related to PHP, with knowledge of Node.js and Python stacks considered a strong plus.
- Network & Security Operations: Help configure and maintain network protocols, firewalls, and WAFs (ModSecurity, Imunify360).
- Work with the team to identify, respond to, and mitigate security incidents (malware, phishing, DoS, etc.).
- Mail Server Administration: Troubleshoot mail flow and deliverability issues, you are already familiar with Exim, Dovecot, SPF, DKIM, DMARC, and the use of external mail relays.
- Performance & DevOps: Contribute to routine service monitoring and execute performance tuning across Apache, Nginx, LiteSpeed, and database engines (mainly MySQL/MariaDB, and rarely PostgreSQL and Redis).
- Reliability & Migrations: Support infrastructure projects, including migration of hosting accounts, VMs, and mail systems.
- Assist in testing and implementing disaster recovery, backups, failovers, and caching/CDN strategies.
Required Qualifications
Experience:
- Several years of hands-on experience in the web hosting industry in both technical support and system administration.
- OS Mastery: Advanced proficiency in Linux system administration and troubleshooting.
- Familiarity with Windows Server environments (including IIS, MSSQL) for cross-platform support cases.
- Hosting Stacks: Deep understanding of the cPanel/WHM ecosystem, CloudLinux (LVE, CageFS, Selectors), PHP configuration, and typical shared hosting constraints and workarounds.
- In addition to proven expertise configuring, managing, and troubleshooting HTTP web servers (Apache, Nginx, LiteSpeed, etc.).
- Web Technologies: Strong grasp of web server mechanics, relational/NoSQL databases, and the ability to debug complex web apps at the server level.
- Networking Fundamentals: Solid understanding of TCP/IP, DNS, and network protocols.
- Communication: Strong ability to manage escalated support tickets and collaborate with peers to provide custom technical solutions for clients.
- Nice-to-Have Automation & Scripting: Proficiency in writing Bash scripts, Python utilities, and utilizing Ansible playbooks to help the team automate routine deployments and maintenance tasks.
- Billing & Integration: Experience with WHMCS backend architecture and custom module integrations.
- Hardware & Architecture: Familiarity with high-density enterprise server architectures and large-scale account consolidation workflows.
- Multilingual Support: Professional fluency in English is highly advantageous for internal documentation and diverse client communication.
