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Techconnect.id

Technology Staffing

CS & Front Office Staff

Dili, Timor-LesteOn-SiteContractPosted 21h ago

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Job description

Diploma or Bachelor's degree
1-2 years customer service experience, banking preferred
Good communication in local, Portuguese, and/or English

Assist customers with account inquiries, transactions, and requests
Process banking transactions accurately and within SLA
Provide accurate information on bank products and services
Escalate complex or unresolved issues to the Customer Service Lead
Maintain complete and accurate transaction documentation
Follow standard operating procedures and service scripts
Identify cross-sell/up-sell opportunities within service guidelines
Uphold customer protection and data confidentiality standards

Communication
Customer orientation
Attention to detail
Teamwork

Job details are sourced from the employer's original posting.

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About the company

Techconnect.id

Techconnect.id is a company that connects technology professionals with opportunities.

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Industry: Technology Staffing
Open roles: 106

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