Independently manages basic projects and assists the Project Management Director on larger projects. Identifies,researches, and resolves technical problems. Responds to telephone calls, email, and personal requests for technical support. Documents, tracks, and monitors project tickets to ensure timely and satisfactory completion. Dispatches the appropriate technician to the customer site.
Provides top notch customer service
Interfaces directly with sales and customer contacts to schedule, monitor and track projects
Dispatches technicians internally or nationwide for service work
Opens and manages tickets in ConnectWise software
Tracks services tickets from beginning to the end of the project
Assist with billing and make calls on past due vendor invoices.
Assist with maintaining vendor records for insurance and agreements.
Provide after hours on-call customer support when assigned
Previous customer service experience a must
Ability to stay calm when resolving customer issues
Excellent verbal and written communication
Excellent follow up and organizational skills
Proficiency in Microsoft Outlook, Word and Excel required
Time management skills and ability to handle multiple tasks
Intermediate knowledge of computers
Fun atmosphere with amenities including company gym and a full kitchen.
If you enjoy interacting and developing relationships with people then this position is for you!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.