Tasks and Responsibilities – Billing Analyst
Core Responsibilities:
- Cash & Reconciliations:
- Performs partial accounts reconciliation for small-scale accounts.
- Billing & Invoicing:
- Handles SMS invoicing and compares entries with the General Ledger (GL) to ensure accurate supplier invoice matching.
- Manages payment requests and actively follows up on accounts payable.
- Provides, reviews, and follows up on all Statement of Account (SOA) requests.
- Dispute Management & Platform Records:
- Maintains detailed dispute records, handling credit notes, accruals, and the reversal of both Voice and SMS disputes.
- Logs and maintains precise Voice and SMS payment records across Odoo, Alaris, and Integra.
- Accruals & Data Integrity:
- Tracks unreceived Voice and SMS invoices to manage accruals, ensuring they are reversed once invoices are received post-month-end closing.
- Handles administrative data integrity, including company name and address rectifications.
Additional tasks
- Directly issuing and sending out both Voice and SMS disputes.
- Analyzing and checking Call Detail Record (CDR) discrepancies.
- Generating daily profit reports for both Voice and SMS traffic.
- Handling daily SMS rating transactions, including importing rate sheets, repricing data on the SMS platform, and ensuring proper follow-up with Account Managers. She will also handle similar tasks for Voice services at a later stage under Elie's supervision. Additionally, she will be responsible for managing and adding billing increments.
Education and Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
- Minimum of 2–3 years of relevant experience in billing, accounting, finance operations, or revenue assurance, preferably within the telecommunications industry.
- Good understanding of invoicing, accounts payable, reconciliations, accruals, credit notes, and General Ledger processes.
- Experience reviewing Call Detail Records and investigating billing or rating discrepancies is preferred.
- Proficiency in Microsoft Excel and financial reporting.
- Experience with ERP and telecommunications billing platforms, particularly Odoo, Alaris, and Integra, is an advantage.
- Strong numerical, analytical, and problem-solving skills.
- High level of accuracy and attention to detail.
- Strong organisational and follow-up skills, with the ability to manage deadlines and multiple priorities.
- Effective communication skills and the ability to coordinate with Account Managers, suppliers, and internal stakeholders.
- Fluency in English; French would be an advantage.
